FAQ

How can I get product pricing?

Please call us at 1-888-778-7665 to discuss the models you are interested in and request product pricing. We are not allowed to publish our pricing online. We promise to respect your time and privacy. Your pool and spa search experience will be easier for you if you give us the opportunity to assist you personally by listening to your questions and addressing your concerns in a brief conversation. Let us provide you with valuable checklists to assist you and save you time and money.


What is the best way to get the information I need?

Call us. We want to help you find the perfect product to fit your and your family’s individual fitness goals, lifestyle preferences, space requirements and family entertainment needs. You can also fill out a contact form and we will follow up with you personally. Click here to visit our Contact page to fill out a contact form.


How long does it take to receive a pool, swim spa or hot tub after placing an order?

Delivery of swim spas and hot tubs can take anywhere between 4-6 weeks for a new order; sooner if you are purchasing a model from one of our showrooms or a demo model we have available; longer depending on factors such as time of year, season and whether or not construction and landscaping is needed. Pools require more planning so it’s best to contact us directly.


Do you have local technicians to fix problems?

Yes, our technical team has over 100 years of combined experience in the pool and spa industry. Our technicians are Master Spas Certified technicians and Certified Pool Operators. We are more than happy to assist you locally with support on any spa or swim spa issues. You can call us anytime to request service.


How can I see or try a pool, swim spa or hot tub?

The best way to see or try a pool, swim spa or hot tub is to visit our Grimes location showroom and pool park. We have 9 aboveground and inground pools in our pool park – come and see one of the midwest’s largest displays!


Why should I buy from Swimming Pool Supply (SPS)?

We are family owned and second generation managed. We are the oldest and largest pool and spa retailer in Iowa. Although we sell only the spa and pool industry’s top brands and state-of-the-art models, we have never outgrown our old fashioned values in customer satisfaction and long term client relationships. Our customers are our extended family, and we will be here to support you when you have questions, need supplies or have concerns. Swimming Pool Supply is your local retailer supporting our communities throughout Iowa.